Parents And Student FAQ

I would like to schedule a tutor to provide home tuition services for my child, what is the easiest way to request for a home tutor?

Online Tutor Request Registration Form – You can complete the tutor request form and our consultant will contact you. We will discuss your requirements and after which, we will begin arranging a reliable private tutor for your child.

Email Inquiry – Feel free to drop our consultant an email at admin@ikidsdomain.com to begin the process of securing a private tutor for your child. We would like to know about your child’s learning abilities, needs, personality, age and grade level, and any special requirements you may be looking for. All these information are very valuable for us to help match your child with one of our suitable home tutors.

Phone/SMS Inquiry – If you would like to speak to our consultant personally, you could also give us a call. If you are not successful in reaching us, you can drop us a text and we will contact you soonest.

Will I be responsible for paying registration, service fees or deposits?

You do not need to pay any fees or deposits to our tuition agency. We charge a commission to our tutors for the first two weeks of work; this serves as our agency’s referral fee. Once your tutor is confirmed, you will receive an email or a call which will include details of the tuition assignment, tutor, and payment information.

Within three days of confirmation you need to make the first payment in order to maintain your tuition slot. Your first payment will need to be half of the first month’s fees. If after the first lesson you are not satisfied with the assigned tutor we will be glad to arrange another tutor free of charge.

What options do I have for paying the tuition fee?

You can make your tuition fee payment using Internet Banking, ATM Fund Transfer, Credit Card through Paypal or cash. We recommend bank transfer because of its convenience.

Who do I pay the tuition fee to after the first month?

The full tuition fee will be paid directly to the tutor.

When are the tuition fees due?

Tuition fees are paid to the tutor on the first cycle of tuition, upon commencement of the first lesson. The cycle of tuition is typically 4 weeks. If at any time you are unsure of the amount due to the tutor, our agency personnel will be glad to help you accurately calculate the amount due.

What do I do if a lesson has to be cancelled or postponed at the last minute? Are there charges imposed for last minute cancellations?

There are no charges imposed for postponing a tuition lesson at the last minute. Making some adjustments to the tutoring schedule is to be expected. Feel free to make it as convenient for you and your tutor as possible.

Do note that just as the tutor is requested to provide notice for any changes in the tuition schedule, apart from falling sick, we ask that you be respectful of our tutors and their time as well. You can contact your assigned tutor to inform them of the situation. If it is the first scheduled lesson, please contact our consultant and they will take care of contacting the tutor.

At this point, you can work with the tutor to schedule a subsequent tutoring date and time. In the situation where you communicate with our consultant, they will immediately coordinate with the tutor.

How do I know that your tutors are qualified?

Each tutor’s information and credentials are verified by our consultant. If you would like to personally verify the assigned tutor’s credentials, you can request that they provide documents for you at the first lesson.